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Are you stumped? 
Have you checked out our FAQ page?

 Still can't find your answer? Then speak to one of the criiio team on the live chat at the bottom right side of the page -

If we aren’t online, leave a message and we’ll get back to you by email.

If you still need help then email our criiio customer service team on If your enquiry is in relation to a current quote, please include your quote number.

We will get back to you as soon as we can, however during peak times please allow 2-3 working days.